In the rapid development of modern logistics and infrastructure construction, the performance and service quality of trailers are directly related to transportation efficiency and operating costs. SINOHENG trailer is committed to providing global customers with more intelligent, efficient, and considerate product and service solutions. We not only continuously optimize our products but also offer comprehensive support in the pre-sale, in-sale, and after-sale stages, helping customers achieve a more efficient and reassuring transportation operation experience.
This article will comprehensively analyze the core service advantages of SINOHENG trailers from four major aspects: trailer product customization, technical support, maintenance services, and delivery efficiency.
Customized trailer product solutions: Tailored for different scenarios
The diversity of transportation tasks determines that trailers cannot all look the same. The road regulations of different countries, the load requirements of different goods, and the environmental climate of different regions all put forward personalized demands for the structure and configuration of trailers.
For this reason, SINOHENG offers a variety of trailer products and supports high customization, including but not limited to:
Dump Trailer: Suitable for transporting bulk materials in mining areas, construction sites, etc., it supports both front lift and side flip structures.
Low-bed Trailer: Suitable for the transportation of heavy equipment and construction machinery, it can be customized with 3 axles, 4 axles, or more axles according to the load requirements.
Tanker Trailer: The designed capacity ranges from 30CBM to 60CBM, and the tank structure can be optimized according to the transported medium.
Refrigerated Trailer: equipped with Carrier or Thermo King refrigeration units to meet the demands of fresh produce and cold chain logistics.
Fence Trailer: Suitable for scenarios such as agricultural transportation and urban distribution, it features a lightweight structure, flexibility, and practicality.
Each type of trailer can be customized according to customer requirements for key components such as size, steel type, suspension method, braking system, and tire brand. Through this “modular customization” approach, SINOHENG ensures that each customer can obtain a transportation solution that truly suits their business scenarios.
Comprehensive technical support: From model selection to road use, all in one step
SINOHENG trailer is well aware that, as large-scale transportation equipment, the correct use and maintenance of trailers directly affect operational safety and transportation costs. Therefore, in addition to providing high-quality products, we have also established a complete technical support system to help customers have no worries from procurement to use.
Technical support services include：
Trailer selection suggestions: Based on the customer’s transportation content and operating area, we provide professional selection references.
Operation Guidance Manual: Detailed operation and maintenance instructions are included with the vehicle and are available in multiple languages.
Remote technical support: Provide timely technical answers through phone calls, video calls, and online platforms.
Video training courses: Guide drivers to conduct correct connection, lifting, braking system checks, etc.
On-site service support (customizable for bulk purchases): Professional engineers can be arranged to go to the site for vehicle delivery training and debugging.
Through these technical means, the SINOHENG trailer not only enhanced the utilization efficiency of its customers’ trailers but also effectively reduced the failure rate and maintenance costs.
Regular Maintenance and Inspection Services: Extend the service life of trailers
During long-term operation, trailers are bound to experience wear and tear or component aging. If not maintained promptly, it may lead to a decline in operational efficiency and even pose safety hazards. For this reason, SINOHENG trailer has launched a regular maintenance and inspection service for trailers to help customers keep their equipment in the best operating condition.
The main service contents include：
Regular structural inspection: Check whether there are cracks, rust, or deformation in the main beam, legs, axles, and suspension system.
Brake system maintenance: Check whether the air chambers, brake drums, pipe interfaces, etc., are leaking or damaged.
Tire and lighting system inspection: Ensuring driving safety and regulatory compliance.
Hydraulic system maintenance (dump truck models): Check the sealing performance of the oil cylinder, lifting speed, and control system.
Suggestions for replacing vulnerable parts: such as brake pads, air pipe joints, etc. Please indicate the replacement cycle in advance.
We can also tailor a set of trailer maintenance cycles and service lists for customers based on their local environment and usage frequency, maximizing the service life of the trailers and avoiding the risk of transportation disruptions.
Rapid Delivery of Urgent Orders: Enhance response speed to meet project requirements
Logistics projects and infrastructure works often face tight delivery periods, and the standard delivery cycle may not meet customer demands. In response to this situation, SINOHENG trailer offers priority order production and rapid shipping services to support customers’ transportation projects in advancing on schedule with maximum efficiency.
Specific measures include:
Exclusive production scheduling mechanism: Set up a green channel for urgent orders and prioritize production for inserted orders.
Rapid material allocation: Quickly obtain the required accessories through strategic cooperative suppliers.
Overtime production: Optimize the production rhythm while ensuring quality.
Multi-route logistics dispatch: Match the fastest transportation channel based on the customer’s geographical location.
This “high response + fast delivery” service mechanism is particularly suitable for high-efficiency scenarios such as emergency projects, international exhibitions, and government contracts, and has been widely praised by customers.
Service Philosophy: Not only products, but also long-term partners
SINOHENG trailer has always adhered to the concept that “service creates value”, believing that when customers choose a trailer, it is not merely about purchasing a piece of equipment, but also the beginning of establishing a long-term cooperation with a supplier. We have won the wide trust of customers from Africa, the Middle East, Southeast Asia, South America, and other regions through stable product quality, a complete service system, and flexible delivery capabilities.
Meanwhile, we offer our customers:
One-year vehicle warranty;
Lifetime accessory support;
Multilingual communication services (English, Arabic, Russian, French, etc.);
OEM/ODM cooperation mode, supporting brand customization.
Whether you are a start-up logistics company or a large infrastructure contractor, SINOHENG trailer will provide you with professional trailer solutions to help you enhance transportation efficiency and reduce operational risks.
Contact us to get your customized trailer solution and quotation.
📞 Tel/WhatsApp: +86 138 6419 1689
📧 Email: sales@sinoheng.com
🌐 Official Website: www.trailers-trucks.com
